Work experience

King Street Trio

Kitchener, ON

Server (part-time). Part of service team in 175-seat fine-dining restaurant. Responsible for serving a 20+ person section, bussing, and cash handling.

Walt Disney World Co.

Lake Buena Vista, FL

Server (full-time). Served in Le Cellier Steakhouse (Epcot), a 175-seat restaurant averaging 500 covers nightly. Part of the opening crew responsible for turning a cafeteria-style restaurant into a fine-dining steakhouse and making it Epcot’s most popular restaurant. Nominated and currently being evaluated for Partners in Excellence - the highest form of recognition within the company.

Loblaws Supermarkets Ltd.

Mississauga, ON

Produce Clerk (part time). Responsible for department management (evenings). Duties included general department maintenance, inventory, and ordering.

Purolator Courier Ltd.

Mississauga, ON

Customer service clerk (part time). Responsible for store operations, including cash flow and daily reporting procedures.

 

Education

Wilfrid Laurier University

Waterloo, ON

Currently enrolled in Honors Political Science/Business Administration program.

Meadowvale Secondary School

Mississauga, ON

Received Ontario Secondary School Diploma

 

Training

Walt Disney World Co.

Lake Buena Vista, FL

Disney Trainer - trained new cast members as they joined the company, also trained existing cast members as they moved into bussing and dining room service.

Service Excellence - six week Disney fine dining training program involving advanced sales techniques, service skills, and guest satisfaction methods.

Quest For The Best - five week Disney bartending program teaching the skills necessary for bar service including mixology, flair, and upselling.

Purolator Courier Ltd.

Mississauga, ON

Two week customer service/relations training course.

 

Other Work Experience

Walt Disney World Co.

International Alumni Marketing Representative. Responsible for promoting and conducting information seminars, and recruiting potential Cast Members to participate in Walt Disney World’s Cultural Representative program in Florida. 1998-present.

Committee to Re-Elect Pat Saito

Campaign worker for 1991, 1994 elections - Pat Saito, Mississauga Councillor Ward 9. Part of organizational team responsible for coordinating efforts within an 80,000 constituent district.

GEA News

Editor and contributor for GEA News, a bimonthly interactive industry publication based in Chicago, IL. 1992-1994.

 

Interests and skills

- wine knowledge and experience developed through two courses and serving/bartending experience.

- extensive experience with NCR P.O.S. and Remanco restaurant order systems.

- freelance writing for various magazines and newspapers including GamePro, an IDG publication and Wilfrid Laurier University’s The Cord.

- active member in American Coaster Enthusiasts and other theme park organizations.

- experience in Website development as well as knowledge of the Web environment culture, netiquette, understanding of technologies, and their applications.

- computer experience and training includes web page design in HTML and with Microsoft Front Page; proficiency in Microsoft Office applications (Word, Excel and PowerPoint); graphic design with Adobe Photoshop, Corel Draw and PhotoPaint; and desktop publishing with QuarkXpress and Adobe PageMaker.

 

References

- written references available upon request